Broken Spring RepairEast Haddam, CT
Broken Torsion Spring Repair in East Haddam, CT
A customer in East Haddam thought their cables were off track, but our technician identified a broken torsion spring. We replaced the spring and balanced the door.
When a homeowner in East Haddam, CT, called us regarding a garage door issue, they initially suspected that the garage door cables had come off track. Upon arriving at the property, our technician completed a thorough visual and mechanical inspection of the garage door assembly to identify the true cause of the malfunction.
Instead of off-track cables, our technician discovered that the torsion spring was broken. The customer had an older model overhead opener in place. Despite its age, this opener was extremely strong and had managed to lift the full 180-pound weight of the door even with the broken spring.
Our technician explained to the customer that a garage door opener is designed to guide the door, not lift its full unassisted weight. When a torsion spring breaks, the opener takes on the entire weight of the door, which places heavy mechanical strain on the motor and drive components. The homeowner understood the situation and agreed with the recommended repair.
Our technician replaced the broken torsion spring with a new one sized for the door. After installing the new spring, the door was properly balanced to ensure the weight was distributed correctly. Once the repair was complete, the garage door system was tested and functioned perfectly.